Seller and addressee
Seller: ABDALLAH ALASHI; brand: LALE; business form: Şahıs İşletmesi. Tax office: BÜYÜKÇEKMECE; tax identification number: 0481840679. Registered address: Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul.
Email: info@laleofficial.com; telephone: +90 507 128 68 02; KEP: abdallah.alashi@hs01.kep.tr; website: https://laleofficial.com. Secondary WhatsApp: +90 543 528 29 36. Support hours: 09:00–18:00 Türkiye time. Use channels that provide a written or durable record for legal statements; support hours do not shorten your rights.
Order email: [Customer email — shown for your order at checkout]. Billing addressee: [Billing recipient — shown for your order at checkout]. Billing telephone: [Billing phone — shown for your order at checkout]. Billing address: [Billing address — shown for your order at checkout]. Delivery addressee: [Recipient name — shown for your order at checkout]. Delivery telephone: [Recipient phone — shown for your order at checkout]. Delivery address: [Delivery address — shown for your order at checkout]. Billing and delivery addressees may differ.
Essential order details and price
Order reference: [Order reference — shown for your order at checkout]. Order/preview date: [Order date — shown for your order at checkout]. A preview alone does not create an order or payment. Products, selected size/colour, quantity, unit price and line totals: [Products, variants, quantities and prices — shown for your order at checkout]. Please check the essential characteristics supplied before ordering and your selections.
Merchandise subtotal: [Product subtotal — shown for your order at checkout]. Coupon/promotion discount: [Coupon/promotion discount — shown for your order at checkout]. Loyalty-points discount: [Loyalty discount — shown for your order at checkout]. Combined discounts: [Total discount — shown for your order at checkout]; this is not an additional discount on top of the preceding two amounts. Delivery charge: [Shipping charge — shown for your order at checkout]. Final payment obligation including all taxes and delivery: [Final total — shown for your order at checkout].
Product prices include VAT; the applicable clothing VAT rate is 10%. The VAT component already included in the merchandise amount is [Included product VAT — shown for your order at checkout]; it is not added to the final total again. The tax breakdown appears on the official invoice. Free shipping is disabled by default; it applies only when an active qualifying offer is expressly disclosed before ordering. Shipping charges and any free-shipping conditions follow settings disclosed before ordering and applicable to that order; this form creates no fixed charge or general free-shipping threshold. Undisclosed extra charges are not imposed; no additional product/service charge is added without express agreement. Partial returns account for actual payments and allocated discounts; points discounts are not treated as cash paid, and statutory rights remain protected.
Payment and delivery
The system's payment method for this order is: [Payment method — shown for your order at checkout]. For manual bank transfer/EFT/FAST (`manual`), use the LALE business account shown on the order's secure payment-status screen with the order reference. The order is not paid until the bank transaction is verified. An order record or payment instructions are not a receipt for collected funds. PayTR, card payments and cash on delivery must not be assumed available.
The seller prepares the official e-Arşiv invoice manually through an authorized official invoicing channel and supplies it using the order's billing details. An order summary or application invoice-tracking entry is not an official invoice; customer invoices and documents are not shared through publicly accessible media links.
Selected delivery option: [Shipping method — shown for your order at checkout]. LALE's current outbound carrier is PTT Kargo; shipments are managed manually and available tracking information is provided. No special contract, automated labels, collection or delivery on a particular day is promised. The actual delivery commitment and regional conditions disclosed before ordering apply. Except where the law permits otherwise for personally prepared goods, performance of a goods sale cannot exceed thirty days after receipt of the order; a shorter commitment remains applicable. This statutory ceiling does not allow an additional thirty days after dispatch. Failure to perform in time preserves statutory rights including termination and repayment with statutory interest. Genuine impossibility is notified in writing/on a durable medium within three days after it is learned; collected payments and delivery charges are refunded within fourteen days after notification. Lack of stock alone is not impossibility. For a seller-offered carrier, the seller bears loss/damage risk until delivery to the consumer or designated recipient, subject to statutory exceptions.
Withdrawal right and how to exercise it
Unless a statutory exception applies, you may withdraw without giving a reason or paying a penalty within fourteen days after receipt of the goods; you may also notify withdrawal before delivery. Statutory starting rules apply to separate deliveries and multi-part goods. Inadequate information about withdrawal triggers the extended legal periods instead of the ordinary fourteen-day limit.
It is sufficient to direct a clear statement within the period to info@laleofficial.com, KEP abdallah.alashi@hs01.kep.tr, or the seller's registered address in writing/on a durable medium. An available account return form may also be used; opening an account or obtaining prior seller approval is not compulsory.
Unless the seller offers collection, dispatch the goods within fourteen days after notification. Return recipient: ABDALLAH ALASHI / LALE. Return receiving address: Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul. Return contact: info@laleofficial.com, +90 507 128 68 02. Use these channels for dispatch arrangements and the payment method for costs payable by the seller; this is not a prior-approval condition for withdrawal. Delayed instructions do not extinguish statutory rights.
This form designates no special return carrier or PTT return code; identifying PTT as the outbound carrier does not establish a return service. Where no return carrier was designated beforehand, return charges cannot be imposed on the consumer. Where a carrier is designated in pre-contract information, returns through it are also not charged to the consumer; if it has no branch at your location, the seller arranges collection without an additional charge. This statutory responsibility is not a promise of a verified free PTT service or an existing collection service. The consumer is not required to advance costs payable by the seller.
Optional withdrawal notice example: “To ABDALLAH ALASHI / LALE, Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul, info@laleofficial.com: I give notice of withdrawal from the sale of the goods I identify below in order [Order reference — shown for your order at checkout].” Add the goods being returned, order/delivery dates, your name, address and notice date; sign if sending on paper. Using this example is not compulsory.
Refunds, exceptions and complaints
After delivery, withdrawal refunds are due within fourteen days, starting at handover to the designated carrier, or at receipt by the seller when another carrier is used. For withdrawal before delivery, notice reaching the seller starts the period. The applicable collection rules apply where the seller offers to collect. For full withdrawal, all collected payments including delivery charges are refunded without a fee, using a method appropriate to the original payment instrument. Inspection/approval does not restart deadlines; bank posting time does not extend the seller's statutory period.
Only exceptions whose legal conditions exist apply, including personally prepared goods and goods unsuitable for health/hygiene return after opening a protective package/seal. A standard size/colour choice, sale discount or ordinary examination does not itself remove withdrawal rights. Defective/wrong goods have separate remedies and cost protections; the rule requiring refund/price reduction without delay applies to defect remedies. An optional exchange is not a universally free service.
The order-specific accepted form is recorded with version/hash information and acceptance time. The durable copy to be supplied to the consumer is that accepted text, without substitution by later CMS versions. A copy may be requested using the order email; providing it does not confirm receipt of payment.
Use our official contact channels for requests. Depending on the rules applicable when the claim is made, the competent consumer arbitration committee or consumer court is available, with pre-action mediation where required. Reviewing this form is not marketing/cookie consent. Turkish is the source text; interpretation of its English translation cannot reduce mandatory consumer protection.