1. Parties and contact
Seller: ABDALLAH ALASHI. Brand: LALE. Business form: Şahıs İşletmesi. Tax office: BÜYÜKÇEKMECE. Tax identification number: 0481840679.
Registered address: Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul. Email: info@laleofficial.com. Telephone: +90 507 128 68 02. Registered electronic mail (KEP): abdallah.alashi@hs01.kep.tr. Website: https://laleofficial.com. Secondary WhatsApp: +90 543 528 29 36. Support hours are 09:00–18:00 Türkiye time; these hours do not shorten statutory notification periods.
Order email: [Customer email — shown for your order at checkout]. Billing addressee: [Billing recipient — shown for your order at checkout]. Billing contact telephone: [Billing phone — shown for your order at checkout]. Billing address: [Billing address — shown for your order at checkout]. Delivery addressee: [Recipient name — shown for your order at checkout]. Delivery telephone: [Recipient phone — shown for your order at checkout]. Delivery address: [Delivery address — shown for your order at checkout]. Billing and delivery addressees may differ.
2. Subject and order details
This agreement concerns the sale and delivery of the goods ordered remotely through LALE. Order reference: [Order reference — shown for your order at checkout]. Order/preview date: [Order date — shown for your order at checkout]. A preview alone does not create an order or payment. Read it together with the Pre-contract Information Form, the product description supplied before ordering, and this order's price and delivery information.
Products, selected size/colour, quantities, unit prices and line totals: [Products, variants, quantities and prices — shown for your order at checkout].
Merchandise subtotal: [Product subtotal — shown for your order at checkout]. Coupon/promotion discount: [Coupon/promotion discount — shown for your order at checkout]. Loyalty-points discount: [Loyalty discount — shown for your order at checkout]. Combined discounts: [Total discount — shown for your order at checkout]; this combined figure is not an additional discount on top of the preceding two amounts. Delivery charge: [Shipping charge — shown for your order at checkout]. Final total payable including all taxes and delivery: [Final total — shown for your order at checkout].
Product prices include VAT; the applicable clothing VAT rate is 10%. The VAT component already included in the merchandise amount is [Included product VAT — shown for your order at checkout]; it is not added to the final total again. The tax breakdown appears on the official invoice. Free shipping is disabled by default; it applies only when an active qualifying offer is expressly disclosed before ordering. Shipping charges and any free-shipping conditions follow the settings disclosed before ordering and applicable to that order; this agreement creates no fixed charge or general free-shipping threshold. Undisclosed additional charges will not be imposed. Partial returns take account of actual payments and discounts allocated to the order; points discounts are not represented as cash paid, and statutory rights remain protected.
3. Electronic order and payment
The buyer checks the order and agreement documents and electronically confirms an order carrying an obligation to pay. Creation of an order record does not establish receipt of payment. The payment method selected by the system for this order is: [Payment method — shown for your order at checkout].
For manual bank transfer/EFT/FAST (`manual`), use the LALE business account and order reference shown on the order's secure payment-status screen. The order awaits payment until receipt is verified against bank transactions; order confirmation or payment instructions are not a receipt for collected funds. This agreement does not mean that card payments, PayTR, cash on delivery or instalments are operational. Statutory consumer rights are not restricted by the payment method.
The seller prepares the official e-Arşiv invoice manually through an authorized official invoicing channel; an order summary or application invoice-tracking entry is not itself an official invoice. The invoice is supplied using the order's billing details; customer invoices and documents are not shared through publicly accessible media links.
4. Delivery and performance
Selected delivery option: [Shipping method — shown for your order at checkout]. This may identify a pricing option. LALE's current outbound carrier is PTT Kargo and shipments are managed manually; available tracking information is provided at dispatch. This does not establish a special PTT contract or promise automated labels, collection or delivery on a specific day.
The actual delivery commitment disclosed before ordering applies. Except for personally prepared goods where the law permits otherwise, performance of a goods sale cannot exceed thirty days from the seller's receipt of the order. A shorter express commitment remains binding. If performance genuinely becomes impossible, the consumer is informed on a durable medium within three days after this is learned, and collected payments are refunded within fourteen days after notification. Lack of stock alone is not impossibility. Statutory rights concerning delay, including termination, remain available.
For a carrier offered by the seller, the seller bears loss/damage risk until delivery to the consumer or their designated recipient. The statutory rule for a carrier independently chosen outside the seller's options remains applicable. Photographs or a damage report may assist a claim; absence of a report does not automatically remove legal rights.
5. Withdrawal without giving a reason and return dispatch
Unless a statutory exception applies, the buyer may withdraw without giving a reason or paying a penalty within fourteen days after the goods are received by the buyer or their designated third party. Withdrawal may also be notified before delivery. For separately delivered goods or multi-part orders, the statutory starting rules apply. Defective withdrawal information triggers the applicable extended statutory periods.
Send a clear withdrawal statement within the period to info@laleofficial.com, to KEP abdallah.alashi@hs01.kep.tr, or in writing/on a durable medium to the seller's registered address. An eligible account return request may also be used. Guests and people unable to use the portal can use official support channels. Giving a reason, opening an account or obtaining prior seller approval is not a condition for a valid withdrawal notice.
Unless the seller offers to collect the goods, the consumer dispatches them within fourteen days after directing the withdrawal notice. Return recipient: ABDALLAH ALASHI / LALE. Return receiving address: Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul. Return contact: info@laleofficial.com, +90 507 128 68 02. Use these channels to communicate/obtain dispatch arrangements and the payment method for costs payable by the seller; this contact is not a prior-approval condition for withdrawal. Delayed instructions cannot be used to extinguish statutory rights.
This version's pre-contract information designates no special return carrier or PTT return code; naming the outbound carrier does not designate a return service. Where no return carrier was designated beforehand, return charges cannot be imposed on the consumer. Where a carrier is designated in pre-contract information, returns through it are also not charged to the consumer; if it has no branch at the consumer's location, the seller arranges collection without an additional charge. These are statutory cost responsibilities, not a promise of a verified free PTT service, special code or existing collection service. The consumer is not required to advance costs for which the seller is legally responsible.
Optional withdrawal notice example: “To ABDALLAH ALASHI / LALE, Adnan Kahveci Mah. Erenler Cad. C Blok No:24 İç Kapı No:37 Beylikdüzü / İstanbul, info@laleofficial.com: I give notice of withdrawal from the sale of the goods I identify below in order [Order reference — shown for your order at checkout].” Add the goods being returned, order/delivery dates, your name, address and notice date; sign if sending on paper. Using this example is not compulsory.
6. Refunds
For withdrawal after delivery, the refund is due within fourteen days from handover to the designated return carrier; if another carrier is used, the period starts when the seller receives the goods. For withdrawal before delivery, it starts when notice reaches the seller. The rules where the seller offers collection and other mandatory consumer protections also apply.
For full withdrawal, all collected payments, including delivery charges, are returned using a method appropriate to the original payment instrument, without fees or additional obligations for the consumer. For bank transfers, safe account verification linked to the actual payment may be necessary; a voucher or store credit is not compulsory. Bank posting time is not a promise of instant credit and does not extend the seller's statutory deadline. Partial withdrawals are calculated from the actual order and applicable law. Internal inspection or approval does not restart legal deadlines.
7. Exceptions, defective goods and exchanges
Exceptions apply only when their statutory conditions actually exist. Examples include goods prepared to personal requirements and goods unsuitable for return for health/hygiene reasons after a protective package or seal has been opened. Choosing a standard size or colour is not itself personalisation; clothing is not subject to a blanket hygiene exclusion. A sale discount alone does not remove withdrawal rights. Ordinary use/examination protected by law does not result in automatic rejection or a penalty.
Defective or wrong goods are distinct from ordinary withdrawal. Subject to statutory conditions, the consumer retains rights to terminate the defective sale, obtain a price reduction, free repair or replacement with conforming goods, together with the applicable cost protections. The rule requiring refund/price reduction without delay applies; a general extra fourteen-day waiting period is not imposed on these remedies. An optional size/colour exchange depends on stock and separately disclosed conditions; free exchanges in every situation are not promised.
8. Records, personal data and disputes
The order-specific accepted texts are recorded with version/hash information and acceptance time. The durable copy to be supplied to the consumer is that accepted text, without substitution by later website versions. A copy may be requested using the order email; providing a copy does not confirm receipt of payment. Personal data are addressed separately in the Personal Data Protection Notice; accepting this agreement is not consent to marketing or optional tracking. Later website changes do not amend an existing order's accepted terms to the consumer's disadvantage.
Turkish law applies. Depending on the dispute and the monetary limits applicable when the claim is made, consumers may apply to the competent consumer arbitration committee or consumer court, with pre-action mediation where legally required. Mandatory rights, including applicable jurisdiction at the consumer's residence, remain protected. Turkish is the operational source text; the English translation or any ambiguity cannot be interpreted to reduce mandatory consumer rights.